You get a call to come and have a free facial. Its likè being stuck in an infomercial. They first make you look in a mirror and point out everything that is wrong with your face. Then do half your face, don't stop talking the whole time. Nothing relaxing about the experience. Then they make you look in the mirror to see the benefits. Then the big sell $3500 for the bottom package, $800 deposit. Said i didn't want it, then the 2nd half face in about 5 mins with you doing most the work.