Imagine your worst nightmare and then multiply it by infinity and you still won't get close! (this is no exaggeration!) I felt bad in even giving them 1 solitary star because that would imply that they do have some service but the reality is they do not even begin to understand the slightest notion of the concept of customer service! These deluded fools seem to think that they can run a business without even having a phone line! The 1300 number is an answering service run by a third party who supposedly pass on your message to who knows - the reality is you get totally ignored for several days (not just hours) and then when you're at the end of your tether and have totally lost it, then you get a generic email that doesn't answer or address the issue. If you value peace of mind then steer well clear of these shonky shysters!!