Immaculate Dry Cleaning

4.0
based on 4 reviews

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4 reviews about Immaculate Dry Cleaning

25 Feb 2017

Thank you Immaculate Dry Cleaners for removing the stains from my son's $60 singlet top! You were hesitant to give it a go so you said it will be no charge. When I received your text with a picture of his top looking like brand new, I couldn't believe my eyes! What an amazing effort and excellent customer service.

Thanks for the glowing review. Glad we could help. See you next time.

12 Dec 2016

Friendly service & professional! These guys are great. They were even able to get the stain out of my favourite dress that my original dry cleaner couldn't! If you're in the area, you won't be disappointed. If you're not in the area, it's worth the trip!

verified email - 24 Nov 2016

Awesome service! These guys always make sure you are happy with the job and can do same day service.

Thanks

verified email - 25 Feb 2010

Train tracks were steamed/ironed into the pant legs of my husbands suit and he'd only noticed whilst driving to a meeting, otherwise he would've changed. Not life threatening, but I took the suit back to Immaculate the day later, they had just cleaned and pressed the suit 2 days earlier. Showed them the pants, stated I wasn't satisfied with their previous pressing and this time, could they ensure it doesn't happen and as I didnt receive the service I paid for earlier in the week, would they compensate with a refund of at the very least, a discount. The pants looked terrible and it was not a professional job. I was told, "sometimes it happens and we're not a market here, you can't barter prices". My reply.. "You're not professionals either!"
I wont be returning, that was my 2nd experience there, and Customer Service is appauling.

Approximate cost: $19

Hi Fred38.

I just came across your review. I know its over 6 years old but felt the need to responded.

My name is David and as of September last year I am the new owner of this business, even though I wasn't the owner during the time of this incident I'd like to apologies for the experience you had during your visit to the store.

If your still around the area I'd love to offer you free dry cleaning on one suit. This way it gives me the chance to change your opinion of us.

Please sign into your account and email us so I can arrange a time to meet you in person and present your discount.

Thanks again.

Regards

David

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