I have had my home and contents insurance as well as my car insurance with NRMA for over 25 years with no claims. My 3 daughters also insured with NRMA when they left home after my recommendation. I have a 25% no claim bonus for life. Last year my premium went up by $500. Fair enough, everything has gone up. Yesterday I received my annual account and it has gone up by $1000!! I am living on a single pension, there is no way I can pay an extra $1000. I called but I got no help, no discount! Very disappointed customer! Buy buy NRMA!