Been supporting Urban groove for 15 years. Booked a table for four three weeks ago and when we turned up they had double booked our table. Offered us another table which was not appropriate for our business meeting, but refused to offer the other table to the other people. I found that extremely rude. The manager who booked our table turned her back and didn't even offer an apology. The service has gone down drastically over the last couple of months. Have to usually ask can we have water. It seems that when you become a regular they disrespect you. The key word in hospitality is hospitality, doesn't matter how you feel on the day you welcome your customers and respect their patronage. So we took our selves to Infuse spent $300.00 on our meeting, had a brilliant meal and really good service. Won't be back.