We lodged a claim after our gas fireplace blew up in a storm in February 2023. NRMA asked me to organize a report from a gas fireplace technician, so I did and sent it to NRMA. After a long time waiting for a response, I followed up NRMA. The NRMA representative asked me why I got a report done and that I should not of done so, mentioned that they have to organize there own electrician, I found the representative to be rude. I obliged, I took some more time off work to meet the electrician, he spent about 5 minutes looking at the fireplace and said that he couldn’t pin point the issue and that one of the electrical components is probably damaged from the storm. After his visit I had to follow up NRMA, the representative advised me that they will now need to send another tradesman out to look at the issue. It has now been over a year without our gas fireplace working. It looks like we will be in for a cold winter! (There were also many more messages and phone calls with no progress)