Tuesday 19th Jan evening, ordered 3 beef schnitzels for my kids and me, my wife had calamari. The schnitzels were chewy; they weren't sinuey and stringy, just chewy. The flavour ok, but not great - old cow perhaps? My kids ate what they could, and I ate mine. We tolerated - we were hungry. Told the waitress during meal, said she'll refer to management. Plenty of time for management to come by and address. Wasn't expecting a refund, just an acknowledgement of concern. No one showed. You had us as a customer and free promotional advertising. Instead, we will be recommending Cornucopia or Anglers Inn, where the schnitzels that at least one of my family had on Monday and Wednesday evening were good.