Extremely disappointing customer support and service . The companies testimonials support deliveries in restricted access locations , however this was not my experience. Clear instructions for a small truck was made , however BC Sands was not able to deliver my order due to acceess. With the truck too large to enter my shared driveway , BC sands required me to fully pay for another order with the smaller truck before refunding my initial order .

To make matters worse, BC Sands then charged me the delivery fee for the missed delivery, PLUS fees for loading and reloading their truck . My order was a standard bag of sand and which I am sure they are delivering daily . This is a company that is not customer focused and their management is not too concerned about repeat business and or customer loyalty .