I 1st went there after buying a voucher off a website and I found the experience to be a pleasant one, better then most places I have been to in the past. The staff are always very friendly and pay attention to what I wanted. I have since purchased a membership there and I love it.
The wait times to get your hair done even if you have booked an appointment can be long, however if you let them know that you are unable to wait they will make sure that they have you out of there by the time you need to be.
The girls in beauty are well trained and very friendly as well. They are always busy and bookings need to be made sometimes weeks in advance for the busier times.
The owner there is lovely and he makes sure that I am always happy with my hair and even if I don't have an appointment he will try and fit me in if he can. He was also very accommodating when my boyfriend came with me and made him a cup of coffee while I was getting my beauty done.
I have never walked out of there unsatisfied with the job they have done, and I have enough trust in the hairdressers there to do what they think looks good in my hair and have had long hair most of my life and I now have a short haircut that looks great. I am normally in there 2-3 times a week, highly recommended Good Looks to all!