I'm concerned that the item I'm purchasing may not be right for me - I'm wanting to check with my style consultant (girlfriend) and ask Frank if that's alright.

He says its not a problem. If I don't want it, he'll provide a full refund. My mind's at ease.

We then start a conversation about the history of his store, then on to topical issues. It didn't take long for us to talk about whats really important in life and to us. So refreshing to have an honest conversation with a stranger - although I'd be happy to call Frank a friend.

Never have I left a store feeling more satisfied with a purchase - and I hate shopping at the best of times.

The quality of the clothing is also fantastic and terrific value for money.