Reading all the other reviews was like reliving my own nightmare experience (besides the only two positive reviews which I find very hard to believe are real). I ditto all the expressions used - horrible, traumatising, disgusting, rude & arrogant manager, noisey & crowded, disorganized, waiting room reeking of nail polish fumes. Overbooked, girls did not know what they were doing. Burns on my arms - OK now. No goggles provided when using laser on my face. I have received a full refund only after going to Fair Trading. If I could give no stars I would. This place should be closed down or placed under new management immediately. As everyone says: WHATEVER YOU DO, JUST DONT GO!!!!