We took the following letter in this morning to get our kickboard & they reckon they don't have it. They said the installer has it! BY THE WAY THEIR KITCHENS ARE MADE OVERSEAS, they don't tell you this, we found out much later on. They were very rude to us in front of customers. Our kitchen was measured twice by them & we never made any changes after the second measure. 1) The oven could not fit in the space left for it. We had to remove the cupboard & move it over, cutting into the architrave around a door. 2) The plans had not been updated from the first measurement to the second measure, so the breakfast bar was put in wrong, therefore it had to be removed & put in correctly leaving holes & gaps to be filled & covered all over the show. 3) There was not enough room left for the fridges to fit in (width or height) so it all had to be pulled down, moved over with infills put in. Due to it not being high enough we had to get the stainless steel fridge surrounds cut down to fit. 4) Due to the measurements (as above) being wrong, another person had to cut a large section of the back left side pantry out, so we had a large hole all the way down the left side of the back of the pantry which we had to buy the materials & fix ourselves to cover the problem. 5) Also due to the above problems the kickboard did not fit, so up to this date (1 year from signing this contract) we still do not have a kickboard there. 6) In the corner near the sink the bench top was not long enough & we have a gap of about half an inch between it & the wall, making it very difficult to cover the fault which we are still trying to do. 7) The end panel of the breakfast bar was damaged when it arrived. I was there when the other person's assistant opened it. I told the other person not to put it in as the kitchen had enough faults already & i was not going to have a large gash showing in full view as well. My daughter & i returned it to you & was told you would get it all fixed at your expense, after several weeks you still had not done this so the other person collected the panel & got it fixed & installed it. The bill for these repairs i handed to them myself. 8) We also never got the sink & tap promised but we don't want them now. 9) They never once returned a phone call. If i rang & asked a question or left a message they only replied via email, days after the fact. We have no complaints about the other person's work, this person did their very best they could with what they had. But when we start on our upstairs kitchen your company will not be considered nor will we be make any reccomendations to any one about your company. We have already been asked by many people who are looking to renovate/build & we have told them the truth. Once you got our money, you were no help at all. IT'S BEEN OVER 1 YEAR NOW....

I called this business today ready to go with measurements for new kitchen benchtops and doors for a renovation. It was nearly the rudest phone greeting I have ever received pretty much Nerang Kitchens what do you want I was not even offered a name of who I was speaking to. I started to explain what I wanted but was cut off with Whats your budget I said I would spend up to $3000 for 10 doors 4 draws and a laminex benchtop I thought that was a little on the heavy side considering I could buy a whole flatpack kitchen for about that, The guy cut me off and said I cant help you and hung up. This business must have some great wholesale customers to treat retail buyers with cash in pocket, What a waste of time thinking of supporting a Independent business instead of going to bunnings.