2 reviews about Ferntree Gully Honda

verified email - 05 Jul 2018

We went there a few weeks back to check out new Honda vehicles. We were served by William and he was extremely knowledgeable on every model on display. He was patient and listened to our needs. He did not rush us into making decision, but rather explained to us why the car he recommended suits our budget and needs. We negotiated the price and was happy about the final price given. Let alone the extras threw in to seal the deal. We were then assisted by Brogan, the finance specialist. Brogan spent time with us and sorted out our complex financial situation. Overall, it was a great experience. I'd recommend anyone to visit this dealership. Great thanks to William and Brogan!

Approximate cost: $17000

verified email - 29 Dec 2012

We purchased our new Honda here and they were lucky we even let.them quote. We visited on a Saturday afternoon. We were looking through their lot for 20 min, trying several cars.for size and comfort and we recieved no service.

We went inside to fond someone and found them all sitting at their desks. Even then once inside it took five minutes for.someone to coke over to assist.

By then my wife had enough and stormed off.

I called later in the week because they did have the make, model and colour we wanted. We arranged for a test drive at a specific time. When we arrived the car was not ready and we had to wait 20 minutes while finished some paperwork and then freed it from the lot for a test drive. After all this I told my wife that they would want to offer a very good price if I was to buy a car here.

It turns out that I did get a good price, but it was given by the fleet manager that was actually located in ringwood (but also covered Ferntree Gully. From here things went smoothly. The car was delivered to my door as specified and my wife was thrilled to finally get it. I am not confident that if I dealt only with the ferntree gully staff this would have happened.

We tried several Honda dealers when getting this car and this place was by far the worst for sales service and general appearance.

Hopefully the service centre will be better,if not then we will gladly sacrifice our extended warrenry to go where we know it is good.

Approximate cost: $30000

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