The RACQ road side service is an added extra and charged to your card (we were charged twice). The vehicle was tidy and clean. The customer service area was busy and we had to wait a while to be attended to. They have a free bus service to the nearby airport with a very pleasant driver. The initial fee when I booked online was added to with extras and I was told the insurance I had prior purchased didn't cover the vehicle. The initial quoted price was almost doubled.