Really poor quality workmanship, I don't know how they are still in business.

I was sent to Capital Smart Blackburn by my insurance company after I had an accident. The SUV was struck from behind, it went in for door and bumper damage to rear. They have replaced the Door and the rear bumper. On return of the SUV the rear door was not aligned and still repair pen marks on the still crumpled underside of rear door. The rear bumper was not fixed properly. I could observe 2 mm gap between the car body and the rear bumper. Further the Left side mud guard and the boot lip protector was not to be seen. They informed me that I had to come again after 2-3 weeks to fix both parts.
I informed all issues to the panel shop and the reception. The panel shop technician informed me that they cannot align the rear door because the door is made of plastic fabric.
The panel shop technician did not admit that there is an issue on the rear bumper. I showed him some pictures of the original state of the bumper. Then they said they need another day to fix the issue.
I was extremely disappointed and furious on what’s going on with this repair shop. I called my insurer and logged a quality concern. I am waiting for a feedback.
Capital smart Blackburn is the worst experience I've ever had in my life. These guys just want to push out the vehicle without proper QC. I wonder who is doing the QC for repaired vehicles and I would like to speak to the panel shop manager.

Our car had a minor accident. Contacted the insurance company and they sent us to this repairer. Everything run smoothly. Sent the car in Friday morning, and it was ready for pick up next Tuesday morning. The finish result is very good. No issue at all.

Approximate cost: $0