Andrew's Airport Parking

4.4
based on 28 reviews

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28 reviews about Andrew's Airport Parking

verified email - 11 Feb 2018

Friendly service and convenient pickup and delivery even during peak periods. Door to door service with cleaning services available

Thank you for such a positive review, Greg. We hope to see you soon!

verified email - 13 Dec 2017

Highly recommend this service. Used for the first time and they were perfect. Helpful, friendly and easy to use. Very prompt service!

Approximate cost: $97

Thank you, Casey.

verified email - 13 Dec 2017

Have used this service numerous times since they opened, over 10 years now, and cannot fault the efficient service, the friendliness of the drivers as well as the reception staff, makes the travelling experience all the more enjoyable. The fees are reasonable and a big should out to Les our most recent driver, nice to smile so early in the morning after 10hours flying time.

A good smile does make everything nice and positive and that's what we promise. Good and friendly service with a smile.

We hope to see you soon!

13 Dec 2017

Highly recommend this service, used on numerous occasions and never failed to deliver on 100% customer satisfaction. And a shout out to Les our driver to and from the terminal, give that man a pay rise. Awesome service very outgoing and always gave us a warm welcome with a warm smile which is genuine.

Thank you for the amazing review, Jason.

verified email - 12 Dec 2017

Sharon makes working to work and coming home fun and easy. Parking here is all ways fun and easy and never any problems.

Yep that sounds like our Sharon :) Thank you Jason

10 Dec 2017

The only place we use.
Super friendly check in staff, friendly and safe drivers.
No fuss easy booking.
Good rates

Thank you Quentinl806, we'll see you next time.

02 Dec 2017

Great service, friendly staff. Fast checkin, fast checkout, prompt drop off to airport and prompt pick up from airport.

Thanks Anthony, we'll be sure to impress you again next time too.

Anonymous
verified email - 31 Oct 2014

Paid $4204.00 for nearly 2 years undercover parking.Found my vehicle parked outside covered in grime,scratches and chips to paintwork.One battery clamp had melted and that battery was fried..If an incident happens and the staff member does not report it.Magic,it never happened and the review of the CCTV always shows it never happened.No responsibility,accountability or liability. No good.When a staff member eventually got back to me after I complained,I was told that on the day that I collected my vehicle,their till was short $1000 and as I was the highest cash payment of the day,the $1000 shortfall was because I had under paid. Staff member was told to choose his next words wisely and I angrily asked him if he was accusing me of being dishonest and he said he wasnt, it was just that the staff member I handed the money to must have miscounted,to which I replied that I would certainly know if I handed over $4000 or $3000 and if he would have me believe that their staff can not count to 4. No staff member had reported the melted battery clamp or the fact that the negative leads from both batteries had been disconnected
meaning that they were not at fault.Both my batteries were less than 3 years old and when tested the same day,one was fine and the battery with the melted clamp was completely useless,which cost me another $170 for a new battery.The fact that it would have been impossible for me to deliver my vehicle into their dubious care carried no weight at all. I further asked this staff member if it was normal practice to mistreat other customers vehicles while attempting to start mine i..e. trying to jump start mine using a 4 cyl RAV4 ,a landrover(both of which I said would not be enough,) and then a customers near new Sahara or VX Landcruiser with the twin turbo diesel V8, and bhy mistreat I mean revving these vehicle to their limit continuously after a cold start (6 to 7am).I told the staff member that I thought it pertinent to record the rego numbers of these vehicles and hev then challenged me and asked me for them.I asked him why and he said so he could identify the staff involved.As he,the supervisor was there at the time, I described the staff member as "the young fella that cant speak English very well", and I was then chastised as I am not allowed to say such a thing. This was a supervisor, apparently well trained according to the company blurb listened to whilst on hold. That was as much as I could take,after all,everything was my fault,according to them. To clarify,I was aware the day before that my final payment was $3960 and As I had rang them in May 2014 and told I could not pay over the phone, I thought it best to have cash.I did receive my $40 in change after I handed over the $4000 and I am still very angry over the accusation. Never will I park there again and if other people have no choice,I suggest getting a Supreme Court Justice or two to thoroughly inspect and record on video,the condition of their vehicle,just before they hand over the keys.If a staff member does not report an incident, magic, it never happened.The customer is never right.

Approximate cost: $5000

Dear George,
Your vehicle was booked and paid for from 21/11/2012 until 21/12/2012. Your car was left on our premises 22 months longer than the originally requested, without any communication or payment, we attempted to call at least 34 times which has been logged on our computer, leaving messages in which there was no return communication from you until May 2014. For a vehicle to be considered abandoned in Queensland is after six month of the date of collection, the team has made every effort during and after this period to contact you.
As we have discussed with you previously, your car was parked undercover up until early June 2014, the management team at the time were doing an audit on all abandon vehicles and requested the yard officers to move all abandon vehicles from this section and place them in another part of the yard. Unfortunately the yard staff did not realize that you vehicle was no longer classed as an abandon vehicle, and once again we would like to apologise for this. As already discussed we are willing to reimburse the difference between outdoor and undercover from mid this year as per the parking log we have on record.
In regards to your other comments , the fact that your vehicle has been sitting idle for such a long time would be why your battery was drained, the car had not been moved more than a couple of kilometres in 22 months.
With respects to your claims of our assistant manager accusing you of been dishonest this is not the case, and this matter was discussed due to what was reviewed on our CCTV whilst you were making payment, we would not raise such an issue with a customer unless we had proof to back up the matter. However despite the payment not being taken in full by the customer service person, it has been taken as a loss by the company, and we have reviewed our cash handling policy to ensure large amounts of cash, which is rare in our business are double checked. Should you wish to discuss anything further, please call us at the Branch.
Thank you Andrews Airport Parking.

verified email - 16 Jun 2013

I left my car there for 7 days, I booked it in for a detail as a treat.. Yes it certainly was a surprise not so much a treat my car is now covered in swirling scratches NICE!! Andrews parking have been skirting this issue for two weeks, with no end in site. I Guess I am WARNING other people do not park there believe the reviews there is two other cars at the panel beaters I am using that also parked at Andrew's with the same grief and the same non responsive attitude from Andrew's. They like to take the money but their service is pathetic.

31 May 2013

We had a great experience at Andrew's Airport Parking. Me and my girlfriend decided to road trip to Brisbane to fly out to Darwin. A friend told me to park at Andrew's because he had a carefree parking stay with them, so we thought we'd try them as well and I'm glad we did. Not only did they look after my car while we were away, they also suggested a great place for us to say the night before we dropped off my car and the night we collected my car. They defiantly live up to their saying of Good old fashion service. They have a professional, efficient service and i felt confident to leave my pride and joy with them. We had a fantastic time on our holiday knowing that Andrews was looking after my car! A 5 star service.

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