26th July 2007 10:03 am
We had all the windows in our house cleaned. The job was done pretty well but overall it was a very dissappointing experience. We were quoted $150 on the phone and then this was increased to $225 when the guy looked over the house (he says he quoted $180 on the phone but I had written down $150). This was annoying enough, but when he finished we discovered that there were some windows that he hadn't done. He claimed he was never asked to do those ones - even though the job was for the whole house! We ended up paying him but won't use him again.
The Good:
There was a team of 3 so they worked fast and did a fairly good job on the windows they did clean.
The Bad:
Not being upfront about the cost and not checking the scope of work prior to starting. This was made worse because he did not communicate with us to see whether we wanted particular windows cleaned and was very argumentative about this.