25th May 2008 10:42 pm
We placed a large order for bathroom items when we were renovating. They were helpful in making the sale and we spent over $12k. We told them we were awaiting for the council to provide the construction certificate and we were sourcing a builder and questioned if it would be a problem and we were advised no.
A few months passed we dropped in and asked if they wanted more money, they advised no, they would call us when they are seeking payment. Shortly after that the franchise had a change of owners, and we got a phone call that they have waited long enough for us to collect our stuff and we had to collect it now.
At this point we advised them construction of the house had just started and we could collect small items but will have to hold up with large items until the house reached lockup stage. Meanwhile my wife was heavily pregnant by this point.
Well, talk about try and collect our stuff. The things they demanded we come and collect werent even on order and the floor staff constantly stuffed us around for 3 months as we continually made trips back and forward to collect items we were told were they and once we got their we were told by different staff members they the items had still not come in.
The whole thing got soo rediculous that I treatened that if we come down again to collect something that wasn't there then the whole shop was going to know about it.
In all we made approx 15 trips across Sydney to collect our items.
Fortunatel we collected our last item a few days before the baby was born.
The Good:
Very helpful in making a sale
The Bad:
Can't organise ordering and pickup/delivery of items sold if their life depended on it
