Coochie Hydrogreen Lawn Care

3.9
based on 12 reviews

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12 reviews about Coochie Hydrogreen Lawn Care

verified email - 12 Jan 2024

Great service and knowledge

I started using Coochie about a year ago after laying a new lawn. Stuart, from Coochie has been great to deal with. He is very knowledgeable with a great service ethic. I have experienced some yellow streaks in the lawn which he has rectified quickly and efficiently. Thank you

Approximate cost: $150

I found this business on Word of Mouth

verified email - 16 Sep 2023

Let me start by saying that if you engage the Coochie Hydrogreen you will be serviced by a local franchise owner. As long as the local franchise owner is good, you should be ok. There are still some issues even with a good franchise owner.

The most important thing is that they guarantee that the spray will work because it is "customised" using their years of expertise in the business. However, the reality is they seem to have used the same spray for every one of their clients, irrespective of whether there are a lot of different weeds or if the condition of the weeds is very serious infestation between clients. As they do guarantee their treatment, they will come out to "respray" and supposed to come out again at no extra charge since the original spray was not working. The treatment is supposed to be done every 2 months and so in between, if the weeds are not sprayed with the right strength or correct concoction of chemicals, the weeds will continue to be visible. This was the case for my lawns as there were 3 kinds of weed including clover and some kind of weed grass were always present even 3 weeks immediately after each spray.

So the franchisee came out to respray for no charge and usually one extra time between paid treatments every 2 months.

After consistent feedback about the ineffectiveness of the spraying ( from memory this was over a period from mid 2020 to 3rd quarter of 2022), a specialist from Queensland came to visit with the franchisee to inspect our lawn in November 2022. He said to me that the strength and the concoction of the was not good enough for our condition. Whilst this was not a big surprise, it was disappointing as we have spent good money for our lawns to be cleared of weeds and with over 2 years of using this service to find out what we had suspected, that the spray was not effective, was not a good thing. Anyway, happy that they admitted the problem and now hoped that they would use something more appropriate for us.

The sad part is we were charged for an extra spray in December 2022 that should not have been chargeable and then the service disappeared with no responses to calls or SMSs.

Coochie Hydrogreen still exists in the Perth Metro Area and seems that they do exist in Australia but emails to the website, to head office just got use no response for a few months until finally a message saying that they were having some issue and they will sort it out soon. That was in March or April 2023. Did get a call from their head office saying that they were going to have a solution probably in April or May but it is now September 2023 without any progress. So I have lost all faith in this company from their handling of the situation plus the ineffective spray that they had used on my lawns over close to 3 years.

Whilst we can understand that there may be disagreements with the franchisee and the company, for the company/head office to not back up their own service to the paying customer and not worry about their reputation, it is not a good situation.

verified email - 21 Nov 2022

Meant to turn up this afternoon no show We rang at 5.20 he said he had an important appointment and would get back later He was obviously at home with TV in background We will go elsewhere

Anonymous
24 Sep 2020

Craig from Coochie HydroGreen arrived to do a lawn inspection and offered excellent advice.
He is very knowledgeable and provided a quality, professional service.
Extremely happy with the consultation and highly recommended.

C1722
#2 in Bellbird Park QLD
147 reviews · 12180 points
verified email - 12 Nov 2016

Love coochie hydrogreen have them doing my lawn every month it's the best can totally notice the difference a thicker greener lawn with next to no weed

C1722
#2 in Bellbird Park QLD
147 reviews · 12180 points
verified email - 26 Nov 2015

Love Cochise hydrogreen my parents have used them and now we do everyone always comments when they come to our house about the lawn professional great payment options and great results

28 Oct 2015

These guys are the lawn whisperers. Bought my brown dirt lawn back to its amazing lush green state it was in when first laid. I am now proud of my lawn again - I want someone to take a photo shoot of the lawn I am that in love with it.

verified email - 23 Oct 2015

We had an issue with lawn grubs and these guys were amazing in advice and coming out to look. Thanks so much

verified email - 16 Oct 2015

Love this service, turned our lawn from dirt patch to beautiful green lawn in a short time. I was skeptical at first, but they knew how to get our lawn back to its amazing colour when we first moved in!

laurak13 23 Oct 2015

I've grass is now amazing too!

verified email - 04 Aug 2015

We have been signed up with hydrogreen lawn care for over 18 months now with the bi monthly lawn care program. It was brand new lawn (empire zoyzia) which was perfect. We now have a lawn that is completely brown. After about 6 months we were hit with lawn grubs. They wiped out our lawn. we called and unfortunately no one was available to come out for a few days to treat them as we watched the damage spread from boarder to boarder. We then got hit with rust disease. They have arranged for specialists to come out and look at it and take samples who have assured us the soil quality is great and it is on track to repair itself but may take several months. The only thing green and growing are all the weeds. In the meantime we are expected to continue paying. Not sure what part of the service warranty this comes under as we were initially told not to worry and they would continue treatments for free until the lawn was restored to its initial condition. The local rep has been lovely to deal with however unfortunately the head office have told him he needs to start charging us again. We have written to head office twice now and sadly receive no reply. Happy if anyone wants photos, we are shocked.

stew-sellars161 26 Nov 2016

I am having a similar problem at the moment. The first year was great now it has gone way down hill! I was also advised to cut my lawn short as this would help the grass to spread but all it has done it kill a lot of the grass! I'm very unhappy!

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